Shipping policy

Thank you for shopping with Dirt Surferz Co.  We aim to provide you with a high-quality product for the rad lifestyle we share! That being said, we ask that you take a moment to look at our shipping policy.  We take extreme pride in our timely & effective processing and shipping manner to ensure your product(s) are delivered to your doorstep stress free! 

 

 1. Shipping Methods

   - We offer standard shipping options for all domestic orders.
   - For international orders, we provide multiple shipping options based on the destination country.

2. Processing Time:
   - Orders are typically processed within 1-2 business days.
   - During high-demand periods or holidays, processing time may be extended.

3. Shipping Rates:
   - Domestic shipping rates are calculated based on the total order value and the customer's location.
   - International shipping rates vary based on the destination country and the weight of the package.

4. Delivery Time:
   - Domestic delivery usually takes 3-7 business days after the order has been processed.
   - International delivery times may vary depending on the destination country and customs clearance.

5. Tracking:
   - We provide tracking numbers for all orders, allowing customers to track their packages until delivery.

6. Customs and Duties:
   - For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country's customs department.

7. Returns and Exchanges:
   - We have a hassle-free return and exchange policy. Customers can initiate a return or exchange within 30 days of receiving their order.

8. Lost or Damaged Packages:
   - In the unlikely event of a lost or damaged package, please reach out to our customer support team, and we will assist you in resolving the issue.

9. Shipping Restrictions:
   - We comply with all applicable laws and regulations regarding shipping restrictions.
   - Some items may have specific shipping restrictions due to legal or safety reasons. These restrictions will be clearly stated on the product page.

If you have any questions or concerns please do not hesitate to contact us at dirtsurferz2020@gmail.com! We are here to help! 

Thank you for shopping with Dirt Surferz Co.